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How do I report a scam?

If you think a scam may have affected your account or card, act right away to protect your money:

  1. Lock your card and report the fraud immediately by calling the number on the back of your card.
  2. If the scam involved a recent transaction you don’t recognize, submit a dispute form to report the error.
  3. Contact your local police department to file a police report.

If you think you may have been scammed into purchasing a new card and loading cash at a retailer, contact your local police department immediately.
You can also submit a fraud claim to Green Dot. We will attempt to recover funds from fraudulent activity, but if the funds have already been transferred, we will not be able to refund that money to you.

  1. Keep your receipt. If we do recover any retail load funds, we will require proof of purchase before any recovered funds can be returned to you.
  2. Call the number on the back of the card to contact Green Dot and report the scam.

Important: Once you load cash to a new retail card, the card is the same as cash. Green Dot is not responsible for paying you back if you unsuspectingly give your card number to a criminal who uses the card.

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