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My replacement card never arrived. How do I get another card sent to me?

Please wait 7-10 business days for a requested replacement debit card to arrive before reporting that you have not received it. 

For Green Dot accounts opened or cards purchased AFTER XX/XX/XXXX

You can report this through the Green Dot app and a new replacement card will be sent to you.

For Green Dot accounts opened or cards purchased BEFORE XX/XX/XXXX

If you don’t receive your card within 7-10 business days, contact us at (866) 795-7597.  Make sure the address you have on file with us is correct. If you need to make an update, log in to your account using the Green Dot app or go to GreenDot.com 

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