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What if I’m the victim of a scam using MoneyPak?

If you think you may have been scammed, contact your local police department immediately.

You can also submit a fraud claim to Green Dot. We will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, we will not be able to refund that money to you.

Keep your receipt. If we do recover any MoneyPak funds, we will require proof of purchase before any recovered funds can be returned to you.

Important: Once you load cash to a MoneyPak, the MoneyPak number on the back of the package is the same as cash. Green Dot is not responsible for paying you back if you unsuspectingly give your MoneyPak number to a criminal who uses the MoneyPak.

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